Asking+Questions--Providing+Answers

=Asking Questions--Providing Answers: a Project to Create an FAQ Guide to the Library= **Title**: Asking Questions—Providing Answers **Subject**: Library Science--Library Aides **Grade**: 8th Grade **Time Frame**: 5-6 Weeks **Summary**: In order to provide accurate information for our patrons’ questions, students will need to determine which questions are the most frequent and to develop a plan to provide a method of answering these frequently-asked questions in a way that minimizes the time we spend answering questions over and over. 1) Students begin by learning the library management system, research skills, and becoming familiar with the library technology: Macbooks, iMacs, iPads, Netbooks, and iTouches.. 2) Students track the various types of questions they are asked. 3) Students compile and categorize the questions to determine if they should be included in an FAQ. 4) Students research answers to the frequently asked questions and determine the best way to present the answer: podcast, screencast, or written directions. 5) Students will create the answer product of their choice. 6) Once completed, students will present their product for critique from peers. 7) Students will revise and/or edit the product as indicated from their individual critiques. Final products will be posted on the library wiki. **Objectives**: Students will improve their communication skills and learn technology skills that will allow them to present real information in an appropriate format. **Assessment**: Students will be quizzed on their knowledge of the library, the library management system, and layout of the library. Products will be critiqued by peers and by the patrons that they serve. Differentiation happens naturally by students being allowed freedom to produce a product with which they are most comfortable. <span style="font-family: Arial,sans-serif; font-size: 8pt;">**Resources**: Surveys to track frequently asked questions, access to computers
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